Everything you need to know about how and when your order will arrive.Wszystko, co musisz wiedzieć o tym, jak i kiedy dotrze Twoje zamówienie.
Our delivery process happens in two phases to ensure your artwork is perfect and personalized just for you.
Phase 1 — Kit delivery: Once your order is confirmed, we prepare your inkless print kit and dispatch it via tracked courier within 1-2 business days. You'll receive a tracking number by email.
Phase 2 — Artwork creation and delivery: After you've made your print, photograph it, and submit it to us for approval, our artisans get to work. We produce your finished artwork and ship it back to you via tracked courier within 2-3 business days of production completion.
Total timeline: From order to your doorstep, expect 7-10 business days. This includes the time for you to capture your print at home — which is usually the fastest part of the process for our customers.
Here's a detailed breakdown of each stage of the delivery process:
| Stage | Timeline |
|---|---|
| Kit dispatch | 1-2 business days after order confirmed |
| Capture & submission | Your own pace (typically 1-2 days) |
| Production | 2-3 business days after print received |
| Final delivery — Poland | 2–3 business days (DPD tracked) |
| Final delivery — EU | 10–18 days standard / 7–12 days express |
| Final delivery — UK & Ireland | 10–18 days standard / 7–12 days express |
Important note: Timeline begins once we receive your print and you approve the digital proof. The sooner you submit your print, the sooner your keepsake will be with you.
🌿 Free shipping across Poland on all orders. We believe every customer deserves to receive their keepsake without worrying about delivery costs.
We deliver to all European Union countries via DPD / GLS (standard) or DHL (express). All international orders are delivered to your home address only.
| Courier | Service | Cost | Est. time |
|---|---|---|---|
| DPD / GLS | Standard delivery | €12 | 10–18 business days |
| DHL | Express delivery | €15 | 7–12 business days |
We deliver to the UK and Ireland via DPD (standard) or DHL (express). Home delivery only — InPost parcel lockers are available within Poland only.
| Courier | Service | Cost | Est. time |
|---|---|---|---|
| DPD | Standard delivery | £12 | 10–18 business days |
| DHL | Express delivery | £15 | 7–12 business days |
Every artwork leaves our studio ready to gift — or keep for yourself. Each piece is individually packaged with care:
Your keepsake arrives in perfect condition, ready to display or give.
Both your inkless kit and your finished artwork are sent via tracked courier. When each shipment leaves our studio, we'll email you a tracking number so you can follow its journey to your door.
If your order doesn't arrive within the expected window, please contact us immediately at thousimstudio@gmail.com with your order number. We'll investigate with the courier and ensure you get what you've ordered.