Privacy policy

Who we are

Thousim Studio is a custom keepsake business based at Podłęska 5, Kraków, Poland. We are the data controller for all personal data processed in connection with your orders and interactions with us. You can contact us at thousimstudio@gmail.com with any privacy-related questions.

What data we collect

• Your name and surname — needed to personalize your artwork and process your order
• Your email address — for order confirmations, tracking, and (if you consent) our newsletter
• Your delivery address — essential for shipping your artwork
• Your phone number — optional, collected only if you provide it for delivery coordination
• Photos of your prints — submitted by you for artwork creation
• Personalization details — names, dates, and messages you want included in your artwork
• Payment details — processed securely by our payment provider. We do not store card data directly.

Why we collect it

Purpose	Lawful Basis
Fulfilling your order	Contract performance
Sending your inkless kit and finished artwork	Contract performance
Creating your personalized artwork from your print	Contract performance
Communicating about your order	Contract performance / Legitimate interest
Email newsletter (if subscribed)	Your consent
Improving our service	Legitimate interest

Your print photos

The photos you submit to us are sacred — they're memories, moments with loved ones, and tiny paws. Here's how we treat them:

• Used solely to create your artwork
• Not shared with third parties or used for marketing without your explicit consent
• Deleted from our systems after your artwork production is complete
• If you request, we can retain your photos for potential future orders

We take the confidentiality of these images very seriously.

How long we keep your data

• Order data: Retained for 5 years to comply with Polish tax and legal record-keeping obligations
• Email marketing data: Kept until you unsubscribe from our newsletter
• Print photos: Deleted after production is complete, unless you explicitly authorize us to retain them

Your rights under GDPR

As a resident of the EU or doing business with an EU-based company, you have rights under the General Data Protection Regulation. You have the right to:

• Access: Request a copy of all data we hold about you
• Rectification: Correct any inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict processing: Limit how we use your data
• Data portability: Request your data in a portable format
• Object: Opt out of specific processing activities
• Withdraw consent: Withdraw consent at any time (for email marketing, etc.)

To exercise any of these rights, email thousimstudio@gmail.com with your request. We will respond within 30 days.

CookiesPliki cookie

Our website uses minimal cookies for functionality only. We do not use advertising cookies, tracking cookies, or cookies that serve marketing purposes. Any cookies we do use are essential for the website to function properly and to remember your preferences.

Third parties

We use trusted third-party services for:

• Payment processing: Your payment details are handled by secure payment processors. We do not see or store your card information.
• Courier delivery: Your address and contact information are shared with our delivery partner solely for the purpose of delivering your artwork.

These parties process your data only as necessary to fulfill your order and are contractually bound to keep your information confidential.

Changes to this policyZmiany w tej polityce

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated by email where applicable. Your continued use of our services constitutes acceptance of updated terms.

Contact us about privacy

If you have any questions about how we handle your data, or if you'd like to exercise any of your privacy rights, please contact us at thousimstudio@gmail.com. We aim to respond within 24 hours.